JILL FEYERHERM
jill@klump-pdx.com
	Receptionist/ Administrative Assistant
“Helping others succeed now and in the future”
SKILLS AND QUALIFICATIONS


Customer Service, data entry, filing, types over 40 wpm
Teaching others ways to be more financially successful, both internal and external customers
Ability to multi-task, detail oriented
Ability to be a team player as well as work independently
Mentoring others in the work place
Languages: some fluency in Spanish and American Sign Language

Software Applications: MS Office, XP Systems (including GIFT), JetForms WordPerfect, Quattro and Presentations
Operating Systems: DOS, Microsoft Windows, and Linux
First Aid & CPR certified
Safe-Environment Certified 
(Seattle Archdiocese)
Has Current Food Permit (WA state)


PROFESSIONAL EXPERIENCE

ST LOUISE DE MARILLAC CATHOLIC CHURCH, Bellevue, WA  October 2009 – Current
Childcare Coordinator – Day Care Co-Op
* 
* Caring for toddler aged children within the St Louise community for Sunday mass during school year
* Coordinates parental assistance for the childcare program


AMERICAN ENGINEERING CORPORATION, Redmond, WA  June 2006-December 2009
Administrative Assistant
* 
* Greets clients & services phone calls 
* Prepares & types proposals, statement of qualifications for sending to prospective clients
* Processes the incoming & outgoing mail
* Maintains the filing systems (project, billing, survey field, accounting, etc.) as well as sets up new projects into the system
* File research of the project files (AEC has a variety of projects such as short plat, subdivision, septic design, soil erosion & control, clearing & grading, building permits, etc.)
* Tracked & maintained the project & proposal lists


RIVERMARK COMMUNITY CREDIT UNION, Beaverton, OR  Oct 2003-April 2006
Phone Branch Member Services Representative
* 
* Services phone calls from members on their accounts using our service standards; earned 100% on a shared branching secret shopper survey
* Recommends and sells products and services, such as savings, CD’s, checking, visas and loans, contributing to the financial goals of our members and contributing to the growth of the credit union
* Educates members on ways to maximize their accounts
* Processes payday loans
* Processing web emails from members on loan inquiries, contributing to the overall member services of the credit union
* Mentors and assists other representatives, improving the overall service of the phone branch and credit union


FIRST CONSUMERS NATIONAL BANK, Beaverton, OR  May 2000-May 2003
Customer Service Representative II
* 
* Serviced questions from customers on their credit card accounts.
* Mentored other representatives, improving the overall quality customer service.
* Cross-trained into credit in an emergency situation, processed applications
* Completed a review of files for our advocates/executive department.
* Commended for 100% quality evaluations on phone calls.


TODAY’S OFFICE STAFFING, Lake Oswego, OR  Nov 1999-May 2000
Office Temp
* 
* Assisted client companies with data entry, filing, sorting, and mail as needed.



EDUCATION 

BA – Elementary Education, Western Oregon University, Monmouth, OR, 1998